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Resume

Abdallah Zakzouk

Software Engineering, Generative AI, and Infrastructure leader focused on reliable AI platforms, secure delivery, and scalable systems.

Krakow, Poland
abdallah.m.zakzouk@gmail.com linkedin.com/in/abdallahzakzouk github.com/abdallahzakzouk

Summary

Strategic Leadership & Delivery

Impact Focused
12+ years across software, infrastructure, and AI/ML engineering with 3+ years leading teams.
Bridge business stakeholders and engineering teams to deliver end-to-end AI platform initiatives.
Architected GenAI enablement systems, secure integrations, and scalable infrastructure.
Mentored 25+ engineers globally through technical sessions and interview coaching.
Operated mission-critical ML services with security-first practices and on-call readiness.

Current Focus

  • Generative AI platform architecture and LLM reliability
  • Secure ML infrastructure and data governance
  • Production observability and cost-efficient scaling
  • Building open-source infrastructure reliability and GenAI enablement solutions
  • Distributed systems performance and incident readiness

Experience & Skills

Senior Machine Learning Engineer

(Security Champion - Project Lead)

Customer Experience (CX) & CRM / SaaS

Zendesk • Krakow, Poland

Jan 2024 - Present
  • Architected GenAI enablement systems and authored 15+ RFCs/ADRs for roadmap alignment.
  • Built a unified LLM proxy serving 30k+ requests/min across 50+ features.
  • Designed evaluation pipelines and benchmarking suites for model selection.
  • Handled On-Call shifts and incident response for ML services and strengthened security guardrails.
  • Enabled product teams with onboarding playbooks, dashboards, and demos.
  • Participated as an interviewer for ML engineering hires.
  • Conducted and organized technical workshops and knowledge-sharing sessions.

Senior Software Engineer

(Infrastructure)

Customer Experience (CX) & CRM / SaaS

Zendesk • Krakow, Poland

May 2023 - Dec 2023
  • Assisted migrating multi-cluster Elasticsearch environments to modern infrastructure.
  • Refined Datadog monitors, SLOs, and incident playbooks for faster response.
  • Decommissioned redundant services to reduce operational overhead.
  • Handled capacity reviews and cost optimization for shared infrastructure.

Senior Software Engineer

(Frontend - Project Lead)

Customer Experience (CX) & CRM / SaaS

Zendesk • Krakow, Poland

Jan 2022 - Apr 2023
  • Led builds and refactors of core application features with product-wide alignment.
  • Improved client performance, state management, and accessibility.
  • Maintained robust test suites with Jest, RTL, and RSpec.

Senior Software Engineer

Financial Tech / Digital Media

EPAM Systems • Krakow, Poland

Sep 2019 - Dec 2021
  • Delivered Digital Media, FinTech and financial platform features.
  • Built micro-frontend modules for an internal policy management tool.
  • Owned front-end architecture reviews and release coordination.
  • Served as a certified technical interviewer and assessment expert.

Frontend Tech Lead

Education Tech

Parent ApS • Remote

Aug 2018 - Sep 2019
  • Owned code quality standards and mentored engineers across teams.
  • Led hiring, technical assessments, and onboarding for new developers.
  • Partnered in design reviews to align UX, engineering, and product goals.
  • Delivered Angular and TypeScript features with high product polish.

Frontend Engineer

Tech Recruitment SaaS

Codility • Warsaw, Poland

Mar 2019 - Jul 2019
  • Implemented features across test creation and task detail flows on Codility platform.
  • Contributed using React, Django, and PostgreSQL.

Senior Frontend Developer

Education Tech

Parent ApS • Remote

Sep 2017 - Aug 2018
  • Maintained the Ionic mobile app and launched the Angular Parent web app from scratch.
  • Built most of the core features, collaborating with product teams on planning and refinements.
  • Worked across Angular, NgRx, RxJS, and TypeScript.

Software Development Engineer

Healthcare IT

Medstreaming • Cairo, Egypt

Nov 2016 - Aug 2017
  • Delivered large-scale medical web apps and data visualization POCs.
  • Worked across .NET MVC, Angular, and JavaScript tooling.

Frontend Engineer

Digital Agency

Bright Creations • Giza, Egypt

Mar 2015 - Nov 2016
  • Built multiple websites and web applications for diverse clients.
  • Delivered UI work with AngularJS, D3, and Bootstrap.

Education

B.Sc. Computer Science

Helwan University, Egypt

2009 - 2013

Languages

  • English (Professional)
  • Arabic (Native)
  • Polish (Elementary)

Publications

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